Privacy Policy

Golden Tulip Goa, Mandrem Beach ("we", "our", or "us") operates a hotel and resort booking service in Mandrem, Goa, India. This Privacy Policy explains how we collect, use, and protect information when you interact with us via WhatsApp.

1. Information We Collect

When you contact us through WhatsApp, we may collect:

• Your name and WhatsApp phone number
• Messages and conversation history shared with our AI assistant (Aria)
• Your booking preferences such as check-in and check-out dates, room type, and number of guests
• Email address, if you voluntarily provide it for booking confirmations

2. How We Use Your Information

We use the information collected to:

• Respond to your enquiries about rooms, rates, and availability
• Register and process your booking requests
• Send you booking confirmations and stay reminders
• Improve our services and AI assistant responses
• Contact you with relevant follow-up information about your enquiry

3. WhatsApp Messaging

We use the WhatsApp Business Platform (provided by Meta) to communicate with you. By messaging us on WhatsApp, you agree to Meta's Terms of Service and Privacy Policy in addition to this policy. We only send messages related to your accommodation enquiry and booking.

4. Data Storage

Your information is stored securely on our servers hosted in India. Conversation data is retained for up to 12 months to allow our team to provide continuity of service. You may request deletion of your data at any time by contacting us.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data may be shared only with:

• Our internal reservations and team members who assist with your booking
• WhatsApp / Meta, as part of using their messaging platform
• Service providers necessary to operate our platform (e.g., email delivery)

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Opt out of follow-up messages at any time by replying "STOP"

7. Cookies

Our website may use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at this URL. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can reach us by replying to us on the WhatsApp chat you are already using, or by post at our property:

• Golden Tulip Goa, Mandrem Beach
• H. No. 227, Madhalamaj, Mandrem, Goa 403527, India